1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to specific locations addresses in South Africa, Botswana, Zambia, Namibia, Zimbabwe, Mozambique.

 3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [20] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory or country to which the item is shipped.

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at [email protected] 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

Terms and Conditions for Guaranteed Delivery

The options of Guaranteed Morning, Same-Day, One/Two-Day/Seven-Day Delivery are subject to the following Terms & Conditions.

  • Guaranteed delivery options are available on Prime Eligible items in select cities.
  • Orders must be placed within the time frame mentioned on the product details page to avail the option. The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.
  • Only certain postal codes are eligible for these options.
  • To get your order within the guaranteed delivery time, you need to select the respective delivery option during checkout.
  • Items belonging to large appliances and furniture categories do not qualify for these express shipping options.
  • The Delivery guarantee applies to attempted delivery by the promised date. Ctadvert will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery or if the customer picks up the package on a later date though the package has been delivered at the pickup store on the promised date.
  • On Saturdays, and regional or national holidays, deliveries are not guaranteed to establishments like offices that might be closed.
  • Store operating hours and working days are displayed while selecting the pick-up store at the time of order placement.
  • We are constantly working to expand our coverage. Please check availability of guaranteed delivery options for your postal code on the detail page or at check out.
  • Your package will be delivered to the pickup store on your estimated delivery date and you will get a notification mail once the package is delivered to the store and is ready for pickup.

The following additional terms and conditions apply for Guaranteed Morning Delivery:

  • Morning Delivery is available only to residential addresses.
  • Morning Delivery attempts happen latest by 11 am.